Hi, I’m running the latest version (7.3.4) and trying to export some relatively small (< 10MB) tiff images. Frequently, but not always, where I click the export button on the single graphic export window, I name my file and click “save,” and the “single graphic export” window does not go away and MS Excel remains frozen for a couple of minutes. (Usually after clicking save it takes half a second for the file to save and everything to disappear.)
After those couple of minutes, a window appears that says “MS Excel is waiting for another application to complete an OLE action.” I can click “OK” or “cancel.” If I click “cancel” the tiff file saves fine and excel is ready to move forward. If I click “OK” it moves back to the frozen state. Once this error happens a single time, if I close Excel and re-start, the Toolbox add-in does NOT load, and I have to re-start my system to get the Toolbox to load with Excel.
I’m not running any other add-ins, and I’ve tried running Excel with no other applications at all to make sure it’s not an incompatibility with another application but it’s still happening. I’ve also tried un-installing and re-installing the toolbox.
I have logging enabled but can’t figure out where that’s saved, if you can’t point me to the location.