I had the toolbox installed but a couple of weeks ago when I opened excel, the toolbox tab had disappeared from Excel. I tried all the things already mentioned on the forum but nothing worked. So I thought to uninstall the program and reinstall. The only problem is that when I try and install the new version, it gives me the notice (see image) that office needs to be closed prior to installation. All office apps are closed but installation does not proceed. The execution software simply repeats the same message. Anyone else experiencing the same? What can I do?
Hi, please make sure that you really closed all Office applications. For example, Outlook might still be running in the system tray?
If it still refuses to install, you could send me the log file. To do that, press WINR and enter %appdata%\XLToolbox. This will open an Explorer window to the add-in’s folder. This folder should contain a file XLTOOLBOX-INSTALL-LOG.TXT, which you could send to me as a private message in this forum or by e-mail to daniel@xltoolbox.net.
Ensure all Office applications, including Outlook and OneNote, are closed. Then, open Task Manager (Ctrl + Shift + Esc) and end any remaining Office-related processes (like EXCEL.EXE, WINWORD.EXE, etc.). Sometimes background processes persist even after closing apps. Restart your computer to ensure all processes are completely terminated.
Right-click on the Toolbox installer and select “Run as administrator.” This can resolve permission issues that might be blocking the installation.
Ensure that your Office is fully updated by going to File > Account > Update Options in any Office app.
If the issue still occurs, consider uninstalling Office completely and then reinstalling both Office and the Toolbox.
