Can you please send me the installation log file?
To find the log file, press the
WIN key together with
R. This opens the ‘Run…’ dialog. Enter
%tmp% and hit
Enter. This opens a file explorer window with your temporary folder. It contains a file
Setup Log 2017-08-01 #001.txt, with the appropriate date stamp and serial number of course.
This file might help me figure out what’s going on. Be aware that it may contain personal information such as the names of your personal folders, which include your user name.